Pulsat Online

Payment
All major credit cards accepted including American Express.

Orders paid by cheque will only be dispatched after funds have cleared
Postal Orders and Cash by Registered Mail accepted
PayPal accepted

Please Note:
All Credit Card orders must be submitted in the Cardholders name and shipped to the Cardholders registered billing address

Bank Transfers
Payment accepted by Bank Transfer, there is no surcharge for UK transfer. For foreign transfers over £50.00 please add £6.00 to cover bank charges. Bank details available upon request.

Handling Complaints
If you are unhappy with the service you have received we want to hear about it. Complaints can be submitted by Telephone , Fax or E-mail, we aim to respond within one working day.

Tel +44 (0)844 660 8000
Fax +44 (0)844 660 8100

Privacy Policy
All information is for our own use and is not passed on to third parties.

In the interest of customer service telephone calls may be recorded or monitored.

We never send unsolicited mail.

Returns Policy:
You may return most new, unopened items within 7 working days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Faulty items returned for repair or exchange, where no fault can be found, may be charged a test fee of £10.00 + Return Carriage + VAT

Outside the 7 day cooling off period, if accepted for return, non-faulty mail order goods correctly supplied will be charged a restocking fee of 25% on the original purchase price. Within the Distance Selling Regulations 7 day cooling off period no handling charge will be made. For items returned under the DSR's consumers have a statutory duty to take reasonable care of any products in their possession and as such we request items be returned in their original packaging, unused, unopened and in original saleable condition. All returns must be accompanied with a valid RMA number, obtained prior to return. Any returns postage will be the responsibility of you the customer. DSR's do not apply to customers outside the UK.

Viewing Cards/Subscriptions:

As with a number of products on our site Viewing Cards are often offered by us at heavily discounted rates. We would like to make customers aware that if a situation arises where a further pro-rata payment is required the amount due may be calculated based on the normal retail price and not the discounted one that was originally paid. Furthermore when purchasing viewing cards please be aware that we are not the programme provider, we have no control over programming content, satellite location or the addition or removal of channels from a broadcasters bouquet. If you purchase a subscription from us and use the service within the 7 day cooling off period, you are agreeing to this contract and waver your rights to cancel. Unless otherwise stated all viewing cards are for domestic use only.

Due to the nature of the product, subscription viewing cards are not covered by a warranty unless they are official subscription cards and these are under warranty for as long as the broadcaster is broadcasting the programmes the card was intended to receive. The card is NOT covered if broadcasting stops due to the broadcaster going out of business or a change in schedules, or if the broadcast infringes UK broadcast law. If this is the case we are not liable for this action and you have bought said subscription cards with this knowledge.

All prices include VAT @ 17.50%

Your statutory rights are not affected.

Information on this website is provided as a guide only.
Errors and omissions excepted. E&OE.