Payment

All major credit cards accepted including American Express

Orders paid by cheque will only be dispatched after funds have cleared

Postal Orders and Cash by Registered Mail accepted

PayPal accepted

Please Note:

1. We never take payment from a customers Credit/Debit Card unless goods are ready for dispatch

2. All Credit Card orders must be submitted in the Cardholders name and shipped to the Cardholders registered billing address

Bank Transfers

Payment accepted by Bank Transfer, there is no surcharge for UK transfer. For foreign transfers over £50.00 please add £6.00 to cover bank charges. Bank details available upon request.

Handling Complaints

If you are unhappy with the service you have received we want to hear about it. Complaints can be submitted by Telephone , Fax or E-mail, we aim to respond within one working day.

Tel +44 (0)870 765 2935

Fax +44 (0)870 765 2936

Privacy Policy

Please note:

No information is collected, stored or passed on to third parties.

In the interest of customer service telephone calls may be recorded or monitored.

Information on this website is provided as a guide only.

Errors and omissions excepted. E&OE.

Please Note: We never send unsolicited mail.

Faulty items returned for repair or exchange, where no fault can be found, will be charged a test fee of £10.00 + Return Carriage + VAT

Outside the 7 day cooling off period, if accepted for return, non-faulty mail order goods correctly supplied will be charged a restocking fee of 25% on the original purchase price. Within the Distance Selling Regulations 7 day cooling off period no handling charge will be made. For items returned under the DSR's consumers have a statutory duty to take reasonable care of any products in their possession and as such we request items be returned in their original packaging, unused, unopened and in original saleable condition. All returns must be accompanied with a valid RMA number, obtained prior to return by email or telephone. Any returns postage will be the responsibility of you the customer. DSR's do not apply to customers outside the UK.

Viewing Cards/Subscriptions:

As with a number of products on our site Viewing Cards are often offered by us at heavily discounted rates. We would like to make customers aware that if a situation arises where a further pro-rata payment is required the amount due may be calculated based on the normal retail price and not the discounted one that was originally paid. Furthermore when purchasing viewing cards please be aware that we are not programme providers, we have no control over programming content, satellite location or the addition or removal of channels from a broadcasters bouquet, If you purchase a subscription from us and use the service within the 7 day cooling off period, you are agreeing to this contract and waver your rights to cancel.

All prices include VAT @ 15.00%

Your statutory rights are not affected.