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Our Newsletter

Privacy Policy

About Us

At Pulsat (‘we’ or ‘us’) we are committed to maintaining the trust and confidence of our visitors to our web site. Furthermore, we want you to know that Pulsat does not sell, rent or trade email lists or customer address details with other companies, individuals and businesses for marketing purposes.

In this Privacy Policy, we’ve provided lots of detailed information on when, how and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Information we collect

We only collect information from you when you place an order, fill out a form or contact us. In these cases you voluntarily provide us with your information. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, address, e-mail address, phone number and order requirements. You may, however, visit our site anonymously.
However from 29.03.18 if you register for our newsletter then we will only collect and store details of the e-mail address you provide.

How your information is used

Any of the information we collect from you may be used in one of the following ways:

  1. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  2. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  3. To send periodic emails but ONLY if you have opted in for our newsletter. Otherwise the email address you provide for order processing, will ONLY be used to send you information and updates pertaining to your specific order. If you subscribe to our newsletter then you can unsubscribe at any time.
  4. To contact you by email, phone or post about a purchase, potential purchase or after sales support.
  5. To contact you by email, phone or post in response to an enquiry.
  6. To send periodic newsletters and/or support letters by postal means. We will only contact you based upon legitimate interest, for example, where an item involves a warranty that is about to expire, has expired or a matter that requires after sales support.

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about products you have asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are correct and to check every now and then that you’re happy and satisfied.

When you place an order there are two tick boxes that give you the option to subscribe to our ‘newsletter’ and ‘special offers’ emails. Both are unticked and read ‘I’d like to receive your newsletter’ and ‘I’d like to receive special offers’. If you leave these boxes unticked you will not be subscribed to either list. However if you tick either/or then you will then receive our newsletter and/or our special offers email/s until you chose to unsubscribe.

We use a third-party provider, MailChimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice by visiting https://www.mailchimp.com. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at enquiries@pulsat.com.

How we protect your information

We implement a variety of security measures including SSL and a secure PCI Compliant checkout through Sage Pay by Sage Pay to maintain the safety of your personal information when you place an order or access your personal information. Sage Pay privacy policy can be accessed by visiting https://www.sagepay.com.

Cookies and similar technologies

A cookie is a small text file which is saved to your computer or electronic device when you access our website. Similar technologies include local shared objects or flash cookies, action tags and web beacons. Such technologies can be used to track a user’s actions or activities and to store information about them. We may use these cookies and/or similar technologies on our website. This includes information about browsing and purchasing behaviour by people who access our website.  This includes information about pages viewed, products purchased and the customer journey around our website.

You can set your browser not to accept cookies however some of our website features may not function correctly as a result.

Google Analytics

When someone visits www.pulsat.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Disclosure of your information to outside parties

As detailed above we do not sell, trade or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Your Consent

By using our site, you consent to our web site privacy policy.
You are entitled to view, amend, or delete the personal information that we hold and we will respond within a month. Email your request to enquiries@pulsat.com.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: enquiries@pulsat.com


Beech House
15 Beech Avenue

Telephone: +44 (0)1423 788 900

Calls will be answered Monday to Friday 10AM to 6PM

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 21.07.2018